Return & Refund Policy

At Aurelle, we want you to love what you ordered. If something isn't right, we're here to help.

1. 30-Day Return Window

You can request a return within 30 days of receiving your order. To qualify, the item must be unused, in its original condition, and in its original packaging.

2. How to Start a Return

Email us at hellopyjamafluff@gmail.com with your order number and the reason for the return. We'll confirm your return and send you the return instructions and address.

Please do not send an item back before contacting us, as returns sent without prior authorization may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos of the issue. We'll arrange a replacement or a full refund at no extra cost to you.

5. Non-Returnable Items

For hygiene reasons, items that have been used, opened, or are missing their original packaging cannot be returned unless they arrived damaged, defective, or incorrect.

6. Exchanges

The fastest way to get the right item is to return the one you have and, once the return is accepted, place a new order for the item you want.

7. Contact

Aurelle
Email: hellopyjamafluff@gmail.com
Website: www.byaurelle.shop